FAQ

 

When are clothes in stock?

To prevent unnecessary waste, Vina of the Valley produces small batches of clothing, starting with a preorder period. Restocks are announced on our Instagram - @vina.of.the.valley

When will I get the clothes after I preorder?

The preordered clothes are shipped after manufacturing has been completed. 

Will you keep stock?

After the preorder items have been made the items that were not sold become in stock items.

How is the clothing manufactured?

All of our items are manufactured in our carefully vetted manufacturers in Guangzhou, China. 

Our factory ensures the workers are in good health, safe and receive fair compensation for their labour. Ethical manufacturing is an important part of our brand.

In order to ensure compliance we exclusively work with factories that are certified or audited by third party organisations, such as Amfori BSCI and Sedex. 

Are plus size options available?

Our clothing currently goes up to a 3XL.

Where do you ship?

We ship worldwide, except to countries where the laws and regulations are too difficult for us to accommodate. Please reach out if you have any questions.

 

When will my item be shipped?

Items in stock will be shipped within 3 days. For presale items, please check the item description.

Will I get a customs charge?

Vina of the Valley takes care of customs payments whenever possible, however there are times when this isn't an option on our end, in which situation the customer may incur a customs charge. Please email us if you would like to enquire about a specific item or country. 

For any further questions, please message us at contact@vinaofthevalley.com