Refund policy

Vina of the Valley is unable to accept any returns or refunds, except in the instance of defective, damaged items, or if you received the wrong item. We urge all of our customers to please measure themselves and check their size against the item size chart before making an order. 

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Due to the fact that our items are preorder and small stock, we are unable to offer exchanges. Please make sure to measure yourself before making a purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.