Refund policy

Vina of the Valley is now able to accept returns and refunds within 15 days of receiving your item. You will need to pay for the shipping back to our office in Tokyo, except in the instance of defective, damaged items, or if you received the wrong item. We urge all of our customers to please measure themselves and check their size against the item size chart before making an order. 

Please contact us for any return question at contact@vinaofthevalley.com.

Please note that preorders are non refundable while in production. Please do not preorder any items that you are unsure about. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
While we are able to accept returns, in the event a customer would like an exchange we ask that they please order the item they would like to exchange it for themselves after confirming a return. We are unable to guarantee stock so please kindly make sure to measure yourself before making a purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Vina of the Valley is not liable for any shipped out items.

Once your item is shipped out, it is entirely out of our hands. We are not able to offer refunds due to issues such as incorrect addresses or customers not being available at time of delivery.